You will need to be able to access the email address associated with your Bright account to open the password reset link we email you.
If you don't have email access your options are:
If the password reset says there’s no user associated with that email address, please try again with any other email addresses you have used now or in the past.
If you think your email changed without your permission, please contact us at support@theBrightApp.com
Please check your spam/junk folders, along with any other smart folder in your email system.
Please reset your password again, but this time please use a private or incognito browser to open the password reset link. If you are unsure about how to use private/incognito mode see below.
You can change your password from your account.
If you cannot remember your current password, you will need to “Reset Password” on the “Login Page" as described above
You can edit your country location in your profile.
To sign out of the website:
You will be taken to the Bright Home Page, but will no longer be signed in as a registered guest or member.
You may have chosen to receive our weekly email update with news about Bright and the most interesting or popular posts from the previous week. You can choose not to receive this email update.
We can send you notifications by emailing the address registered on your account.
You can remove yourself directly from mailing lists by clicking unsubscribe in the Bright email.
We may also send you security updates for your digital safety. You cannot opt out of these emails.
We will never:
Ask for personal information over email, such as your:
If you get an email that seems to be from us but does any of these things then please be concerned and do not respond or click on any links.
We send emails about account activity to help keep your account safe. This includes:
For security, you can’t turn these emails off.
If you see any activity you don’t recognize, contact us at email@example.com this we need to work out
Here is a link to a handy guide on how to recognise a suspicious email.
An email is suspicious if the sender email doesn’t end in “@thebrightapp.com”, or if you’re simply not sure about it.
Don’t respond, click any links, or download anything in the email and contact firstname.lastname@example.org immediately. If you believe you have clicked a link on a suspicious email then here is a guide on what to do next.
If you think that someone is pretending to be a Bright representative and sending a suspicious email you should