Login Help
If you can’t remember your password use password reset.
- Click on “Login” located on the top right side of the home page (www.thebrightapp.com)
- Or follow this link to the Login Page Click on “forgot username or password”
- Enter the email address you used to register with Bright and click on “Reset Password"
- You will receive an email from Admin@thebrightapp.com with a “Reset Password” link
- If you do not receive the email, please check your Junk mail folders
- Click on the link and you will be taken to a web page where you can enter and confirm a new password
Password Reset Help
Did you use an old email address?
You will need to be able to access the email address associated with your Bright account to open the password reset link we email you.
If you don't have email access your options are:
- If possible, identify the correct email address and regain access,
- Create a new account and start over, or
- Contact us at support@thebrightapp.com for assistance.
No Account Associated with the Email Address?
If the password reset says there’s no user associated with that email address, please try again with any other email addresses you have used now or in the past.
If you think your email changed without your permission, please contact us at support@theBrightApp.com
If you Don’t Receive a Password Reset Email
Please check your spam/junk folders, along with any other smart folder in your email system.
The password Reset Link Doesn't Work?
Please reset your password again, but this time please use a private or incognito browser to open the password reset link. If you are unsure about how to use private/incognito mode see below.
- Instructions for opening incognito mode in Chrome
- Instructions for opening incognito mode in Safari
- Instructions for opening incognito mode in Firefox
- Instructions for opening incognito mode in Edge
How to Change your Password
You can change your password from your account.
- Click on your Profile Icon
- At the bottom of the Profile page click on the link “Change my password”
- On the Password Reset page enter your current password and then click enter and confirm your new password
- Once you are satisfied click “Change Password”
If you cannot remember your current password, you will need to “Reset Password” on the “Login Page" as described above
Changing your Country or Region Settings
You can edit your country location in your profile.
- Click on the icon for your profile.
- Select the “Country” or “City” dialogue box and enter the new country or city name.
How to Log Out
To sign out of the website:
- Click on your Profile Icon
- Click on “sign-out”
You will be taken to the Bright Home Page, but will no longer be signed in as a registered guest or member.
Notification Settings
You may have chosen to receive our weekly email update with news about Bright and the most interesting or popular posts from the previous week. You can choose not to receive this email update.
Email Notifications
We can send you notifications by emailing the address registered on your account.
Unsubscribe
You can remove yourself directly from mailing lists by clicking unsubscribe in the Bright email.
We may also send you security updates for your digital safety. You cannot opt out of these emails.
Is this Email Really from Bright?
We will never:
Ask for personal information over email, such as your:
- Payment info
- Password
- Social Security or tax identification number
- Request payments via a 3rd party (for example, Western Union)
If you get an email that seems to be from us but does any of these things then please be concerned and do not respond or click on any links.
Emails about Account Activity
We send emails about account activity to help keep your account safe. This includes:
- New logins
- New Family members (once family membership go live)
For security, you can’t turn these emails off.
If you see any activity you don’t recognize, contact us at support@thebrightapp.com this we need to work out
Have you Received a Suspicious Email?
Here is a link to a handy guide on how to recognise a suspicious email.
An email is suspicious if the sender email doesn’t end in “@thebrightapp.com”, or if you’re simply not sure about it.
Don’t respond, click any links, or download anything in the email and contact support@thebrightapp.com immediately. If you believe you have clicked a link on a suspicious email then here is a guide on what to do next.
Report a Suspicious Email
If you think that someone is pretending to be a Bright representative and sending a suspicious email you should
- Forward the email to phishing@thebrightapp.com.
- Delete the email.